Reserve Officer – Business Center Support (Bank)
RCBC · Biñan
Description du poste
About the role
The Reserve Officer supports Business Center operations by stepping in for absent personnel and ensuring strict compliance with bank policies, BSP/AMLA regulations, and other external rules. The role focuses on delivering excellent customer service and contributing to overall business objectives.
Key responsibilities
- Assume the duties of Service Manager, Service Officer, Service Associate, or Service Associate‑Pickup Teller when they are absent.
- Assist the Regional Service Head with case‑by‑case compliance reviews.
- Perform ad‑hoc tasks such as special investigations, account reconciliations, and ATM duty officer responsibilities as directed by the District Service Head.
- Ensure Business Center transactions are processed within prescribed limits, approvals, and authorities according to bank policies and operational manuals.
Required profile
- Ability to work efficiently in a banking and sales environment and handle clients professionally.
- At least a four‑year degree in business or a service‑industry‑oriented course.
- Extensive knowledge of bank policies and procedures for branch operations.
- Sales or marketing experience in a bank is an advantage.
- Willingness to be assigned to different branches within the designated area.
Required skills
What we offer
- Opportunity to develop a broad skill set across multiple banking functions.
- Exposure to compliance, operations, and customer service in a dynamic environment.
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RCBC
Biñan
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