Office Administrator

About the role

Our client, an Australian off‑grid power solutions provider, is looking for an organized, customer‑focused Office Administrator to join their Philippines team. The role supports customer administration, reception, warranty and service coordination, and general office tasks.

Key responsibilities

• Create and maintain accurate customer records, update contact details and monitor credit limits.
• Handle routine administration emails, direct enquiries to the appropriate team members, and follow up outstanding matters.
• Answer reception and business calls, assist customers with simple enquiries, and record messages for action.
• Coordinate warranty and service tickets, monitor aging tickets, and ensure proper documentation and closure.
• Manage product returns and replacements, providing instructions and tracking progress with service and warehouse teams.
• Support Australian and Philippines teams with general administrative tasks, data entry, reporting, and office organization.
• Provide basic technical support after training and proactively follow up on pending tasks.

Required profile

• Minimum 2 years of office administration experience.
• Strong customer service background with excellent verbal and written communication.
• Highly organized, detail‑oriented, and able to manage multiple requests.
• Professional interpersonal skills and ability to take ownership of tasks.
• Willingness to be trained in basic technical support.