Customer Business Development Manager

About the role

As a Customer Business Development Manager you will act as the trusted partner for existing clients, owning the relationship from start to finish while uncovering growth opportunities. You will be the primary point of contact, aligning internal teams to deliver results and driving new business from both current and prospective customers.

Key responsibilities

• Build and maintain strong, trust‑based relationships with key accounts to ensure long‑term retention.
• Understand client goals, challenges and industry context to deliver tailored strategic solutions.
• Identify expansion opportunities, negotiate contracts, pricing and commercial terms, and execute selling strategies to grow revenue.
• Serve as the main liaison for client concerns, ensuring seamless internal and external communication.
• Proactively resolve issues, conduct regular account reviews and use data‑driven insights to optimise account performance.
• Deliver analytical business insights, forecasts and recommendations to internal stakeholders.
• Provide field‑level coaching and training for distributors and sales teams.

Required profile

• Minimum 5 years of experience in Institutional Sales, B2B Sales or Key Account Management.
• Proven track record in client prospecting, negotiation, order management and relationship management.
• Strong business acumen with a clear understanding of customer and market dynamics.
• Bachelor’s degree in Business Management, Marketing, Sales or a related field.

Required skills

• Customer Relationship Management (CRM)
• Business reviews & executive reporting
• Sales forecasting & pipeline management
• Category and channel strategy alignment
• Budget and contract management

What we offer

• Work with strategic clients and make a real business impact.
• Opportunity to grow accounts, influence strategy and build long‑term partnerships.
• Collaborative, values‑driven culture that supports excellence and innovation.