Cruise Consultant – Luxury Travel Sales

About the role

You will act as a trusted advisor for affluent travelers, guiding them through a consultative sales process to book premium cruise experiences. The position works with warm, high‑intent inbound leads and focuses on delivering white‑glove service to sophisticated clients.

Key responsibilities

• Engage inbound leads, conduct discovery conversations to capture travel preferences, budgets and expectations.
• Present curated cruise options, explaining itineraries, inclusions, pricing tiers and value propositions.
• Build rapport and trust with high‑net‑worth clients, handling objections with grace.
• Manage multi‑week nurture cycles, juggling 5–15+ simultaneous conversations.
• Maintain flawless CRM records, accurate lead staging and comprehensive interaction documentation.
• Coordinate follow‑ups and seamless handoffs to tour operators after booking.

Required profile

• 2+ years in sales or client‑facing roles (hospitality, real estate, financial services or similar high‑ticket environments).
• Proven experience managing high‑net‑worth clients.
• Demonstrated ability to navigate multi‑touch, multi‑week sales cycles.
• Excellent listening, consultative mindset and detail‑oriented approach.
• Calm, confident demeanor suited to mature, sophisticated clientele.
• University degree or at least 2 years of college education.

Required skills

• CRM proficiency