Collections Trainer

About the role

The Collections Trainer designs, delivers, and continuously improves training programs for collections specialists. This role ensures that learning aligns with operational goals, compliance standards, and a customer‑centric approach.

Key responsibilities

• Facilitate instructor‑led, virtual, and blended learning sessions for onboarding, upskilling, and policy updates.
• Develop and maintain facilitator guides, participant materials, job aids, eLearning modules, and knowledge checks.
• Convert complex collections processes, call flows, and regulatory requirements into clear, learner‑friendly content.
• Support digital learning asset creation using authoring tools and ensure seamless integration with the LMS (SCORM/xAPI).
• Gather feedback, monitor performance trends, and recommend targeted training solutions.

Required profile

• 3–5+ years of experience in collections operations, preferably consumer collections.
• 2+ years of experience delivering training in a contact‑center or operations environment.
• Strong written and verbal communication skills with the ability to simplify complex regulatory content.
• Experience creating facilitator guides, job aids, and eLearning modules.
• Familiarity with Learning Management Systems and version‑control processes.

Required skills

• Articulate 360
• Rise
• SCORM
• xAPI

What we offer

• Opportunity to shape learning strategy for a fast‑growing fintech collections team.
• Collaborative environment with cross‑functional stakeholders.