Collection & Dispute Specialist – Finance Operations

About the role

Guesty is seeking a detail‑oriented Collection & Dispute Specialist to support its finance operations in Manila. Reporting to the Collection Lead, you will handle manual collection activities, resolve payment disputes and collaborate with Customer Success and Finance teams to keep data accurate and collections flowing smoothly.

Key responsibilities

• Conduct weekly follow‑ups on overdue accounts using professional written communication.
• Track outstanding balances and ensure timely action according to agreed timelines.
• Investigate billing issues, payment discrepancies and account inconsistencies by reviewing invoices, system data and customer records.
• Prepare clear documentation and summaries for escalations, settlements or legal review.
• Partner with Customer Success Managers and Billing Operations to resolve account issues and manage payment extension requests.
• Maintain accurate Salesforce records, including Renewal Opportunities and Closed Lost statuses.
• Ensure data consistency between Salesforce and Zuora to prevent billing and collection errors.

Required profile

• Minimum 1 year of experience in collections, accounts receivable, finance operations or billing operations.
• Experience in SaaS or subscription‑based businesses is strongly preferred.
• Strong attention to detail and ability to manage recurring operational tasks accurately.
• Excellent written and verbal English communication skills.
• Comfortable working in a cross‑functional, process‑driven environment.

Required skills

• Hands‑on experience with Salesforce.
• Familiarity with Zuora or similar billing systems.
• Advanced Excel skills.
• Proficient English (written and spoken).