Business Process and Governance Officer

About the role

The Business Process and Governance Officer supports the Wealth Management Group by translating policies into practical guidelines, procedures and process flows. The role also assists with system enhancements, development, and operational risk compliance.

Key responsibilities

• Act as Deputy Compliance Officer or Deputy Operations Risk Officer to perform compliance testing and control sampling.
• Review bank and regulatory policies, conduct gap analysis, and ensure alignment with Wealth Management Group requirements.
• Manage External Service Provider accreditation, SLA compliance, and annual performance reviews.
• Produce operations manuals, service level agreements, circulars, procedures and guidelines.
• Support system development life‑cycle activities, including UAT, product code definition, security code mapping and rate/NAVPU uploads.
• Analyze production issues and provide resolutions.
• Deliver training on systems and processes to team members.

Required profile

• College graduate, preferably in business, management or industrial engineering.
• 3–5 years of experience in financial services.
• Experience in business process and systems improvement is a plus.

Required skills

What we offer

• Opportunity to work within a leading wealth management organization.
• Exposure to compliance, risk and operational governance functions.