Back Office (Non-Voice) Customer Service Representative

HCLTech · Taguig City

Onsite 🇬🇧 English

Job description

About the role

The Back Office (Non‑Voice) Customer Service Representative will support customers through non‑voice channels, handling inquiries, processing requests and ensuring accurate documentation while maintaining high service standards.

Key responsibilities

Respond to customer queries via email, chat or ticketing systems.
Process transactions, updates and documentation in line with company policies.
Maintain data quality, track issues and follow up to resolution without phone interaction.

Required profile

Strong written communication skills in English.
Attention to detail and ability to follow established procedures.
Customer‑focused attitude with a proactive approach to problem‑solving.

Required skills

What we offer

Health Maintenance Organization (HMO) coverage.
Coverage for three free dependents.

Questions fréquentes

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Published 2 months ago

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HCLTech

Taguig City

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