Voice & Email Customer Service Representative – 21K Signing Bonus

About the role

We are seeking a proactive Voice and Email Customer Service Representative to join ISTA Solutions in Makati. You will handle inbound and outbound communications, providing accurate information and resolving customer issues while upholding our commitment to employee satisfaction and work‑life balance.

Key responsibilities

• Respond to customer inquiries via phone, email and ticketing systems promptly and professionally.
• Provide detailed information about products and services, ensuring clarity and accuracy.
• Identify, prioritize and escalate critical issues to the appropriate teams.
• Maintain high levels of customer satisfaction and loyalty through effective problem‑solving.
• Achieve individual and team performance targets.

Required profile

• Minimum 1 year experience in a BPO or call‑center environment.
• Experience with email or ticketing support is preferred.
• Background in automotive, logistics or e‑commerce is a plus.
• Excellent verbal and written English communication skills.
• Detail‑oriented with strong critical‑thinking abilities.
• Willingness to work night shifts on‑site in Makati.

Required skills

• Proficiency in handling voice and email communications.

What we offer

• Competitive salary with a 21,000 signing bonus.
• Health insurance covering dependents.
• Night‑shift differential and attendance bonus.
• Paid time off convertible to cash leave credits.
• Performance appraisal and career growth opportunities.
• Supportive culture focused on continuous learning and work‑life balance.