Service Technician - Metro Manila and Cebu (Pooling)

About the role

The Service Technician will carry out on‑site service operations for KONE elevators and escalators across Metro Manila and Cebu, following contract requirements, company policies and safety standards. The role focuses on ensuring equipment performance, customer satisfaction and accurate reporting.

Key responsibilities

• Maintain high customer satisfaction through proactive communication, accurate ETA updates and precise on‑site reporting.
• Perform back‑reporting of work at equipment level to keep e‑Optimum and customer notifications up‑to‑date.
• Ensure equipment safety, performance and compliance with KONE safety procedures during all service visits.
• Identify site risks, communicate them to the supervisor and take immediate action or escalation when needed.
• Execute planned maintenance, call‑outs and unplanned repairs, obtaining approval when work is not covered by the contract.
• Plan daily workload in coordination with the service supervisor and raise sales leads when opportunities arise.
• Manage proximity stock, request spare parts and keep service tools, van and instruments in good condition.
• Submit accurate timesheets and provide feedback for continuous improvement of products and processes.

Required profile

• Familiarity with lift and associated technology and willingness to attend KONE‑provided training.
• Ability to regularly update the supervisor on relevant information and to coach nominated colleagues when required.
• Strong focus on safety, both personal and site‑wide, and capability to work independently on service operations.