Remote IT Support Specialist

About the role

We are seeking a skilled and reliable IT Support Specialist to join our fully remote team. The role involves providing end‑user technical assistance across Windows, Microsoft 365, Azure AD and networking environments while delivering excellent English‑language support.

Key responsibilities

• Provide remote technical support for desktops, laptops, printers and business applications.
• Troubleshoot and resolve Windows 10 and Windows 11 issues.
• Assist with Microsoft 365 administration and user account management.
• Support Microsoft Entra ID (Azure AD) environments and MFA setup.
• Configure and troubleshoot devices, user profiles and permissions.
• Diagnose networking and connectivity problems including DNS, VPN, routers and firewalls.
• Install and update software, drivers and Windows updates.
• Perform hardware diagnostics and troubleshooting for desktops and laptops.
• Troubleshoot printers, print drivers and network‑connected devices.
• Support Microsoft Outlook, Office apps, Dropbox, OneDrive, Chrome and Edge.
• Assist with malware removal, antivirus issues and endpoint security best practices.
• Conduct file backup and restore processes.
• Use Windows troubleshooting tools such as Event Viewer, Task Manager, DISM, CHKDSK, SFC and Reliability Monitor.
• Document issues and resolutions clearly and professionally.

Required profile

• Proven experience in IT support, help‑desk or technical support roles.
• Strong written and spoken English communication skills.
• Ability to work independently in a remote environment.
• Customer‑service orientation and professional demeanor.
• Detail‑oriented and proactive problem‑solver.

Required skills

• Windows 10 and Windows 11 administration.
• Microsoft 365 (Exchange, SharePoint, Teams) administration.
• Microsoft Entra ID (Azure AD) and MFA configuration.
• Basic PowerShell and Command Prompt scripting.
• Networking fundamentals (DNS, VPN, routers, firewalls).
• Hardware diagnostics for desktops, laptops and printers.
• Familiarity with Outlook, Office suite, Chrome, Edge, Dropbox, OneDrive.
• Malware removal and endpoint security tools.
• Backup and restore procedures.
• Windows troubleshooting utilities (Event Viewer, Task Manager, DISM, CHKDSK, SFC, Reliability Monitor).

What we offer

• Fully remote work‑from‑home arrangement.
• Flexible compensation based on experience and communication skills.
• Opportunity to work with a growing technology team.