Quality Assurance Analyst (Remote)

About the role

We are looking for a Quality Assurance Analyst to monitor and evaluate inbound and outbound communications, ensuring adherence to quality standards and delivering actionable feedback to improve performance.

Key responsibilities

• Monitor inbound and outbound calls, emails, and chat interactions.
• Evaluate teammate performance against quality standards and company guidelines.
• Provide clear, constructive feedback and identify trends to recommend process improvements.
• Partner with operations and leadership to continuously raise the bar.

Required profile

• 3+ years of experience in a Quality Assurance role within a call center or BPO setting.
• Detail‑oriented with strong analytical thinking.
• Confident, empathetic communicator who delivers uplifting feedback.
• Self‑driven and able to work independently in a remote environment.

What we offer

• Full‑time remote work with a comprehensive work‑from‑home support program.
• Health benefits including Maxicare HMO and PhilHealth coverage.
• Paid vacation, special birthday leave, and other paid time off.
• Performance bonuses, merit‑based recognition, and leadership development programs.