Operations Manager

About the role

We are seeking an Operations Manager to lead and align operational functions across teams, ensuring efficiency and effectiveness while supporting the company’s mission, vision, and growth goals. This remote position requires a strategic thinker who can drive process improvements and foster a culture of accountability.

Key responsibilities

• Lead and align all operational functions across teams to ensure efficiency and effectiveness.
• Drive execution of strategies that support the company’s mission, vision, and growth goals.
• Oversee team supervisors and ensure consistent, high‑quality performance across the floor.
• Identify operational gaps and implement scalable, people‑centered process improvements.
• Analyze performance data and metrics to make informed, strategic decisions.
• Build strong cross‑functional relationships with HR, QA, Finance, and leadership.
• Lead regular operational reviews, reporting cadences, and team‑wide communications.
• Foster a culture of accountability, ownership, and continuous improvement at every level.

Required profile

• 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment.
• Strategic thinker who can see the big picture and focus on details when needed.
• Proven people leader who develops talent, builds trust, and creates high‑performing teams.
• Data‑driven and decisive, using metrics to guide strategy while maintaining a human element.
• Exceptional communicator across all organizational levels.
• Strong project management skills with the ability to juggle multiple priorities.
• Experienced with workforce management tools, CRMs, and operational reporting systems.
• Highly adaptable, solutions‑focused, and thrives in a fast‑paced remote environment.

Required skills

• Workforce management tools
• CRM systems
• Operational reporting systems

What we offer

• Full‑time remote work with a comprehensive work‑from‑home support program.
• Maxicare HMO and PhilHealth coverage.
• Sick leave, PTO, and a special birthday leave.
• Paid vacation leave.
• Zero‑interest employee loan program.
• Performance bonuses and merit‑based recognition.
• Monthly team engagement events with prizes.
• Leadership Development Academy and workshop programs.
• Monthly 1‑on‑1 touchbase calls with an HR partner.