Customer Success and Product Support Specialist
Labrador Information Transparency Philippines · Pasig City
Job description
About the role
We are looking for a Customer Success and Product Support Specialist to manage and enhance Labrador's Workiva services. The role combines process design, project management, and client support to ensure seamless service delivery for our Fortune 500 clients.
Key responsibilities
- Design and improve processes for Workiva service delivery.
- Lead project management activities for offshore initiatives.
- Provide day‑to‑day client support and troubleshoot product issues.
- Collaborate with global teams and Fortune 500 leaders to align service expectations.
- Maintain flexibility to work from home while participating in hybrid team activities.
Required profile
- Demonstrated experience in customer success or product support functions.
- Ability to manage projects and coordinate with offshore and global teams.
- Comfortable working in a hybrid environment with occasional on‑site presence.
Required skills
What we offer
- Work‑from‑home flexibility.
- Opportunity to work with Fortune 500 companies.
- Hybrid work arrangement in Pasig City, Metro Manila.
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Published 1 month ago
Expires 1 week from now
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Labrador Information Transparency Philippines
Pasig City