Reservation Officer

About the role

The Reservation Officer will manage booking requests for hotel rooms, restaurant tables, and event spaces. You will act as the first point of contact for guests, ensuring a smooth and accurate reservation process while maintaining high levels of customer satisfaction.

Key responsibilities

• Handle booking inquiries via phone, email, and online platforms.
• Provide up‑to‑date information on availability, rates, and services.
• Enter, update, and confirm reservations in the booking system.
• Process cancellations, modifications, and special requests.
• Maintain accurate records of reservations and customer details.
• Communicate reservation details to guests promptly and professionally.

Required profile

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field (fresh graduates are welcome).
• Strong verbal and written communication skills in English.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Professional appearance and courteous demeanor.

Required skills

• Familiarity with hotel booking software or reservation systems.
• Basic computer proficiency, including Microsoft Office and email handling.

What we offer

• Full‑time position based in Quezon City.
• Opportunity to start immediately.
• Experience in a dynamic hospitality environment.