Helpdesk Coordinator

About the role

The Helpdesk Coordinator is responsible for operating and maintaining the building Helpdesk system, ensuring that all service requests, complaints, and operational concerns are accurately logged, tracked, and resolved. This role supports tenant satisfaction and smooth building operations through effective coordination with internal teams and service providers.

Key responsibilities

• Operate, maintain, and continuously update the building Helpdesk system.
• Receive, record, and classify service requests from tenants, occupants, and internal units.
• Monitor progress of open requests, provide updates, and ensure proper closure.
• Generate daily reports on open, pending, and aging requests and escalate critical items.
• Maintain an up‑to‑date master contact list of tenants, contractors, and service providers.
• Prepare and post internal building signage, notices, and information boards.
• Draft, issue, and track building memos and advisories subject to approval protocols.
• Track occupancy data, work permits, gate passes, and other operational forms.
• Perform additional duties assigned by the QCTM to support service quality.

Required profile

• Graduate of a 4‑year Management course (e.g., Human Resource Management, Office Administration, Marketing).
• At least 2 years of experience in helpdesk operations, customer service, administrative support, or property‑management related work.
• Proficient with helpdesk systems, service‑request tracking, and basic reporting tools.
• Strong coordination and follow‑through abilities with the capacity to manage multiple requests.
• Excellent written and verbal communication skills.

Required skills

• Helpdesk software
• Service request tracking tools
• Basic reporting tools