Duty Manager – Hotel Operations

About the role

The Duty Manager will lead daily hotel operations at Seda Hotels in Makati, ensuring exceptional guest experiences and smooth coordination across all departments.

Key responsibilities

• Address guest inquiries and resolve concerns promptly.
• Supervise front office activities and staff.
• Coordinate with housekeeping, food & beverage, and other departments for seamless service delivery.
• Manage emergencies and unexpected issues, ensuring safety and compliance.
• Ensure adherence to company policies and standards.
• Assist in staff training and development to maintain service excellence.

Required profile

• Proven experience in hotel operations, guest relations, and front office management.
• Strong problem‑solving, decision‑making, and emergency management abilities.
• Excellent communication, interpersonal and leadership skills.
• Familiarity with hospitality software systems and basic administrative tools.
• Bachelor’s degree in Hospitality Management, Business Administration or related field (preferred).
• Flexibility to work evenings, weekends and holidays.
• Experience in upscale or luxury hotels is a plus.

Required skills

• Hospitality software systems
• Administrative tools