Remote Night Shift Customer Service Agent

About the role

JWay Group is looking for enthusiastic Customer Service Agents to join its remote team on a night‑shift schedule. The role focuses on delivering prompt and accurate support to global customers through phone, email and chat, while working from home.

Key responsibilities

• Respond to customer inquiries via phone, email and chat in a timely manner.
• Troubleshoot and resolve issues efficiently to minimise service disruption.
• Maintain up‑to‑date knowledge of JWay Group’s products and services.
• Document interactions and resolutions in the company CRM system.
• Conduct follow‑up communications to confirm issue resolution and customer satisfaction.
• Collect and forward customer feedback to relevant departments.
• Collaborate with teammates and supervisors to ensure a seamless service experience.

Required profile

• Prior experience in a customer service role, preferably remote or night‑shift.
• High school diploma or equivalent; a related degree is a plus.
• Excellent verbal and written English communication skills.
• Strong problem‑solving abilities and ability to multitask in a fast‑paced environment.

Required skills

• Experience with CRM software.
• Proficiency using various communication platforms and remote‑work tools.

What we offer

• Fully remote work arrangement.
• Full‑time night‑shift schedule serving a global customer base.
• Opportunity to grow within a collaborative, innovation‑driven company.