Hybrid Service Desk / Technical Support Agent
HCLTech · Taguig City
Job description
About the role
The Service Desk Agent is the first point of contact for customers and employees seeking technical assistance. This hybrid position combines on‑site support in Taguig City with remote work, ensuring timely resolution of IT issues.
Key responsibilities
- Receive, log, and prioritize incoming support tickets via phone, email, or chat.
- Troubleshoot hardware, software, and network problems for end‑users.
- Escalate complex incidents to higher‑level support teams when necessary.
- Document resolutions and maintain knowledge‑base articles.
- Provide clear communication and follow‑up to ensure user satisfaction.
Required profile
- Strong customer‑service orientation with excellent communication skills.
- Ability to work independently and as part of a hybrid team.
- Basic understanding of IT service management processes.
Required skills
What we offer
- Paid vacation leaves and sick leave convertible to cash.
- HMO coverage for employee and up to three dependents from day one.
- Life insurance for the employee.
- Hybrid work arrangement.
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Published 1 month ago
Expires 3 weeks from now
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HCLTech
Taguig City
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