Entry Level CSR Chat Support – 1 Day Hiring Process

About the role

We are looking for enthusiastic individuals to join our team as Customer Service Representatives handling chat support. This is an entry‑level, full‑time position based on‑site in Manila City, with a streamlined one‑day hiring process. You will be part of a dynamic team that handles a high volume of customer interactions daily, ensuring timely and helpful responses while developing valuable customer‑service skills.

Key responsibilities

• Respond to customer inquiries through live chat channels.
• Provide accurate information and resolve basic issues.
• Escalate complex cases to senior team members when necessary.
• Maintain a professional and courteous tone in all communications.
• Document chat interactions in the system for reporting purposes.
• Follow company policies and procedures during each interaction.

Required profile

• Completed college degree (no prior experience required).
• Open to high school and senior high school graduates.
• Strong written communication skills in English.
• Ability to work on‑site in Manila.
• Demonstrate basic computer proficiency.
• Willingness to learn and adapt to new tools.

Required skills