Customer Service Representative – Utility Account
Tata Consultancy Services · Taguig
Job description
About the role
We are seeking motivated, customer‑oriented individuals to join our team as Customer Service Representatives for a utility account. This full‑time, onsite position is based in BGC, Taguig City and offers an immediate start for candidates ready to begin a career in the BPO industry.
Key responsibilities
- Handle customer inquiries related to utility services, billing, and account concerns.
- Provide accurate information and effective solutions to customers.
- Resolve issues in a professional and timely manner.
- Document all customer interactions accurately in company systems.
- Maintain high levels of customer satisfaction through excellent service.
Required profile
- Willingness to work in a fast‑paced environment.
- College graduates: minimum 1 year BPO experience.
- 2nd‑year undergraduate candidates: minimum 4 years BPO experience.
- Excellent verbal and written English communication skills.
- Strong interpersonal and customer service abilities.
- Availability to work full onsite in BGC, Taguig City on a day‑shift schedule.
- Immediate availability to start.
Required skills
- Basic computer and navigation skills.
What we offer
- Competitive salary package.
- Paid training.
- Career growth opportunities.
- Day‑shift schedule.
- Supportive work environment.
- Company benefits.
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Published 1 month ago
Expires 1 week from now
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Tata Consultancy Services
Taguig