Customer Service Representative – Utility Account

About the role

We are seeking motivated, customer‑oriented individuals to join our team as Customer Service Representatives for a utility account. This full‑time, onsite position is based in BGC, Taguig City and offers an immediate start for candidates ready to begin a career in the BPO industry.

Key responsibilities

• Handle customer inquiries related to utility services, billing, and account concerns.
• Provide accurate information and effective solutions to customers.
• Resolve issues in a professional and timely manner.
• Document all customer interactions accurately in company systems.
• Maintain high levels of customer satisfaction through excellent service.

Required profile

• Willingness to work in a fast‑paced environment.
• College graduates: minimum 1 year BPO experience.
• 2nd‑year undergraduate candidates: minimum 4 years BPO experience.
• Excellent verbal and written English communication skills.
• Strong interpersonal and customer service abilities.
• Availability to work full onsite in BGC, Taguig City on a day‑shift schedule.
• Immediate availability to start.

Required skills

• Basic computer and navigation skills.

What we offer

• Competitive salary package.
• Paid training.
• Career growth opportunities.
• Day‑shift schedule.
• Supportive work environment.
• Company benefits.