Telesales Executive

About the role

Join MicroSourcing as a Telesales Executive and work within a small, collaborative team to achieve sales targets. You will engage donors over the phone, pitch acquisition, conversion, upgrade and reactivation products, and help drive revenue growth.

Key responsibilities

• Maintain contact and lead rates within set targets.
• Engage donors with a friendly attitude to pitch sales and handle objections.
• Upsell or cross‑sell services based on donor needs.
• Accurately record customer information, leads, and interactions in the CRM system.
• Log positive and negative feedback to improve customer satisfaction.
• Submit fulfillment and processing requests to the processing team.
• Follow call‑centre guidelines for next‑step actions.
• Participate in process‑improvement initiatives and occasional sales/marketing activities.

Required profile

• Ability to adapt quickly to a new role and maintain a positive work environment.
• Strong communication skills and a friendly, persuasive phone demeanor.
• Team‑oriented mindset with willingness to collaborate.

Required skills

• CRM (customer relationship management) usage.

What we offer

• Above‑market compensation with performance bonuses.
• Healthcare coverage from day one for you and dependents.
• Paid time‑off with cash conversion.
• Group life insurance.
• Flexible hybrid work arrangement.
• Opportunities for continuous learning and career advancement.
• Inclusive culture that celebrates diversity.