Sr. Representative, Real Time Management
Concentrix · Cebu City
Job description
About the role
The Senior Representative in Real Time Management will join Concentrix’s contact‑centre operations in Cebu City. Working on‑site, the role focuses on continuously monitoring and interpreting real‑time data to help the centre operate efficiently and meet service targets.
Key responsibilities
- Collect and consolidate call‑volume data to identify trends.
- Examine call‑pattern variations across different time periods.
- Assess staff‑productivity metrics and highlight performance gaps.
- Prepare clear, concise reports that summarize findings for management.
- Communicate analytical insights to operational teams to support staffing decisions.
- Maintain up‑to‑date dashboards that reflect real‑time centre performance.
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Published 3 weeks ago
Expires 1 month from now
36 views · 0 interested
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Concentrix
Cebu City
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