Luxury River Cruise Specialist

About the role

This position is for an experienced Luxury River Cruise Specialist who will handle warm, high‑intent inbound leads and guide affluent customers through a multi‑step consultative sales process. The role is office‑based in BGC Taguig and operates on a night‑shift schedule aligned with Canadian time zones.

Key responsibilities

• Engage with inbound leads, conduct discovery conversations to capture travel preferences, budgets and expectations.
• Present curated river‑cruise itineraries, explain inclusions, pricing tiers and value propositions in a sophisticated manner.
• Build trust and maintain multi‑week follow‑ups, nurturing leads until conversion.
• Convert qualified leads into bookings, handle objections and guide clients toward informed decisions.
• Maintain accurate CRM records, update lead stages and document all interactions.
• Manage multiple conversations simultaneously within 1‑4 week sales cycles and coordinate with tour operators for final booking and handoff.

Required profile

• Experience in sales or client‑facing roles, preferably in hospitality, real estate, financial services or other high‑ticket consultative sales.
• Strong spoken and written English (B2‑C1 level) with a neutral accent.
• Proven ability to communicate confidently with high‑net‑worth individuals, typically 55+ in the Canadian market.
• Experience managing multi‑touch, multi‑week sales cycles and consistent follow‑up.
• Highly organized, comfortable using CRMs and maintaining detailed records.
• University degree preferred and at least two years of college education.
• Willingness to work full‑time night‑shift in an office environment.

Required skills

• CRM usage and record‑keeping.