Bellman – Concierge Services

About the role

The Bellman at Hilton ensures every guest enjoys a seamless and memorable stay, from arrival through departure. Working closely with the concierge team, you will deliver personalized service that reflects Hilton’s brand standards and hospitality excellence.

Key responsibilities

• Greet guests, escort them to rooms, and explain hotel facilities and room features.
• Assist guests with luggage handling, transportation arrangements, and any reasonable requests.
• Promote Hilton Honors enrollment and benefits, ensuring members receive tailored service.
• Collect verbal feedback, address complaints promptly, and follow up with the Front Office Manager for service recovery.
• Coordinate with the concierge team to maintain effective communication and achieve performance targets.
• Manage storage and organization of guest belongings and ensure timely delivery.

Required profile

• Strong customer‑service orientation with a proactive attitude.
• Excellent communication and teamwork skills.
• Ability to handle guest complaints professionally and follow up on resolutions.
• Flexibility to work varied shifts in a hotel environment.

Required skills

• Fluency in English (additional languages a plus).
• Knowledge of Hilton Honors program and hotel concierge procedures.

What we offer

• Opportunity to work with a global hospitality brand.
• Access to Hilton’s employee travel discount programme.
• Training and development pathways for career growth.